Placing an order is easy. Simply browse our online catalog, select your desired items, and complete the checkout process. Please double-check your information to prevent any processing or delivery delays.

Yes, we work with interior designers, architects, and commercial clients. Contact us to explore custom solutions and bulk pricing.

Yes, once your order is shipped, we’ll provide tracking information so you can monitor its progress until it arrives.

We offer in-house shipping with doorstep delivery. Our team also provides setup services, which are included in the delivery charges. Make sure your delivery address is complete and accurate to ensure smooth delivery.

Every item is carefully inspected before leaving our facility. If your order arrives damaged or incorrect, please notify us immediately at the time of delivery. KollektUSA is not liable for any damage reported after the delivery team has left your premises.

Yes, we offer customization options for select items. Reach out to our support team to discuss your design preferences and requirements.

All sales are final. We do not offer refunds or exchanges. If you receive a damaged item, please contact us right away upon delivery so we can assess the issue.

It is important to ensure that your selected pieces will fit through all entryways and hallways. You can find product dimensions on our website and your invoice to help you confirm this before placing your order.

Yes, all KollektUSA furniture is proudly handcrafted in Pakistan, blending traditional techniques with modern design standards.

Yes, setup and installation are included in the delivery service within covered areas. Additional labor may be required for complex access points.

For apartment or commercial locations, a functional cargo lift must be available. If the lift is not operational, our delivery team will not be able to carry items up staircases. Please plan accordingly.

If you need help with furniture placement or require extra labor during delivery, please inform us in advance. Additional services may be provided for an extra charge.

Yes, we collect personal details such as your name, contact information, and address to process your orders and communicate about products, services, and promotions. We do not sell or share your information with any third-party organizations.

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