Shipping Policy
At KollektUSA, we aim to provide a smooth and reliable delivery experience. Please review our shipping policy below for detailed information on deliveries in the USA.
1. Delivery Timelines
- Custom Projects: Custom residential or commercial projects may take 1.5-2.5 months, depending on the scale and number of items ordered.
- USA Deliveries: Delivery timelines for international orders are arranged directly with clients based on the number of products, volumetric weight, and destination.
Please note:
- Import duties, taxes, and customs fees are the responsibility of the recipient.
- By law, we must disclose the full value of package contents and cannot alter invoice values for customs purposes.
- We recommend consulting your local customs office for further details on these fees.
2. Shipping and Delivery Process
- In-House Shipping: KollektUSA provides in-house shipping and doorstep delivery for all orders. Delivery includes complete setup upon request, with costs covered in the delivery charges.
- Delivery Address: Clients must provide a complete and accurate delivery address. Errors may cause delays or complications.
- Furniture Fit: Ensure that furniture will fit through doors, staircases, or elevators. For building deliveries, functional cargo lifts are necessary. If additional labor is required, the client must arrange it.
3. Weather-Related Delays
Severe weather conditions, such as monsoon rains or fog, may delay deliveries. Clients will be notified in advance to manage expectations.
4. Post-Delivery Responsibility
- All items are thoroughly inspected and unpacked by our team to ensure safe delivery.
- Once the delivery is completed and the team leaves, KollektUSA is not responsible for any damages.
- Any issues must be reported immediately upon delivery. Claims for damages cannot be accepted after the delivery team has departed.
For any shipping-related inquiries, please don’t hesitate to contact our support team. We’re grateful to have you with us at KollektUSA.